Terms & Conditions

Dear customer,
Please read and accept the terms and conditions before booking for our services as given in the succeeding paragraphs.

1. Payment Terms:
• A minimum of 50% of the total booking amount is required in advance to confirm your reservation.
• The remaining balance must be paid within 2 days of booking confirmation.

1. Cancellation Process:
• For cancellations, please contact us at the provided contact details.
2. Cancellation Charges:
• If the booking is canceled before 45 days from the booking date, a full refund will be issued, excluding GST and service charges.
• If canceled within 45 - 30 days prior to the booking date, 25% of the booking amount will be deducted.
• If canceled within 29 - 10 days prior to the booking date, 50% of the booking amount will be deducted.
• If canceled within 9 - 5 days prior to the booking date, 75% of the booking amount will be deducted.
• If canceled within 4 days or less prior to the booking date, 100% of the booking amount will be deducted.

1. General Refunds:
• We strive to provide satisfactory services. If you are not entirely satisfied with our products, we can issue a refund.
2. Credit Card Payments:
• Refunds for payments made by credit card will be credited back to the original card used for the purchase.
3. Payment Gateway Payments:
• Refunds for payments made via payment gateway will be credited back to the same account.
4. Force Majeure:
• In the event that a tour or any part thereof cannot be conducted due to force majeure or vis major (acts of God), we shall not be held responsible for refunds.
• Refunds, if any, will be at the sole discretion of the company and may be influenced by factors such as supplier policies (hotels, operators, etc.).
5. Processing Time:
• Refunds, where applicable, may take up to 45 days to process.
6. Unused Services:
• No refunds will be provided if the client does not or cannot utilize any booked services (hotels, sightseeing, meals, etc.) for any reason.

For any queries regarding our terms and conditions, booking, cancellation, or refund policies, please contact us at:

• Phone: +91 9539711113
• Email: resv@iprbackwaters.com